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Q How is your service?
A 1. We offer 2-3 years warranty. Life time free maintenance and upgrade. 2.Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
3. Complaint respond period not exceed 1 working day;
4. Free technician training can be offered either when you are in our factory for inspection the goods or via remote control .
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Q How about the size of project?
A Please offer the size with "width by height" of project. We will offer the suitable solution for your project size. I will appreciate it if any drawing files about installation offered.
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Q What's the controlling system used on your LED screen ?
A Our standard controlling systems are Linsn and Novastar which are the most popular in the market. Also support other controlling system such as Xixun,Colorlight, etc.
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Q Can it play HD video?
A Yes, it can realize HD video function . The smaller the pitch is , the higher the definition is .
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Q What are the the pixel pitches available in your factory?
A Outdoor models: P4mm , P4.8mm, P5mm, P6mm, P8mm, P10mm and P16mm
Indoor models: P1.66, P1.92mm, P2mm, P2.5mm, P3mm, P4mm, P3.91mm, P4.8mm, P5mm, P6mm, P7.62mm, P8mm, P10mm
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Q What is the payment method?
A T/T.,Western Union
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Q How long is the production lead time ?
A Normally it is 20 working days after receipt of 30% deposit .For some urgent project ,please talk to us then we will try our best to meet your requirements.
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Q Are you factory or trader?
A We are factory . Our company is established in 2010 , over 7 years experience in this LED display field .We are a modern ,big scale and professional manufacturer !
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Q Can I visit your factory ?
A Sure , you are warmly welcome to visit our factory located in Shenzhen ,China .
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Q What are your main products?
A We are especially professional in producing outdoor & indoor portable LED screens. Full color LED display screens for fixed installation are also our competitive products.
